Email

dana_bitza@yahoo.com

DEFINITIONS AND TERMS

Important: These are the terms and conditions under which we offer the Dana Iliescu-Stress Management Coach website. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you must not use or access the Site.

Iliescu Dana-Raluca PFA – Iliescu Dana-Raluca PFA – is an authorized natural person of Romanian nationality, with its registered office in Romania, Dâmbovița county, Târgoviște city, Bulevardul Independţei, Bl J5, ap 17.

Iliescu Dana-Raluca PFA is the provider of free or paid goods and services made available to you through this website.

These Terms and Conditions apply to all natural or legal persons who enter the site, whether they are:

  • users: persons who use the site without registering
  • members: persons who have registered on the site by creating a member account or by subscribing to our free newsletter.
  • Clients: persons who undertake to purchase services or goods made available on the Dana Iliescu-Stress Management Coach website

The rules regarding the creation of an account, the sale-purchase of goods and services online and the terms of payment apply only in the situation where a user opens an account or buys a service or good offered on the site.

Review – an evaluation written by the owner or beneficiary of a Service, an evaluation based on personal experience and his ability to make qualitative comments and to say whether or not the Service complies with the specifications mentioned by the manufacturer.

Rating – way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, each Service being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a Service.

Comment – ​​assessment or observation with a critical purpose, on the side of a Review or another comment.

Question – form of addressing other Users/Clients/Members in order to obtain information about the Services from the respective page.

Answer – written information that is sent to the User/Client/Member who asked a Question on the Site, on the page of a specific Service. The answer is an explanation offered by a User/Client/Member to another User/Client/Member in a discussion

2. CONTRACTUAL OBLIGATIONS

2.1.1 Customer Obligations

By registering an order on the Site, the Client agrees to the form of communication (telephone, Zoom or e-mail) through which Iliescu Dana-Raluca PFA conducts its commercial operations and undertakes to pay the price.

The customer is responsible that all the data provided by him, necessary for the purchase process, are correct, complete and true.

 By completing the Order, the Client agrees that Iliescu Dana-Raluca PFA can contact him, by any available means, in any situation where it is necessary to contact the Client related to the execution of the order.

2.1.2 Customer Rights

The customer has the right to unilaterally terminate the contract, within 10 working days, without penalties and without citing any reason. The only costs that can be borne by the consumer are the direct costs of returning the products. The 10-day period provided for the exercise of this right begins to run:

    a) for products, from the date of their receipt by the consumer, if the provisions of art. 4;

    b) for services, from the day the contract is concluded or after the contract is concluded.

By way of exception, the Client cannot unilaterally denounce the contracts for the provision of services whose execution has begun, with the consent of the consumer, before the expiration of the stipulated 10 working days.

2.2.1 Iliescu Dana-Raluca PFA obligations

Iliescu Dana-Raluca PFA undertakes to provide the service or goods that are the subject of the order as soon as possible and within the limits of the available stock.

In case of purchasing one of the programs made available online through the membership account, the Customer has automatic access to the ordered program as soon as he has created a membership account on the website and made the online payment. An electronic notification (through the e-mail specified in the account creation process) is sent to the Client containing all the information related to accessing the program. The customer will also receive electronically a proof of the payment made and the invoice. The customer is asked to contact dana_bitza@yahoo.com if he/she does not receive the electronic delivery or cannot access the customer area for technical reasons.

In the case of purchasing a service made available to customers through the Zoom online platform, the Client will receive electronically the Zoom link that gives him/her access to the purchased service. The applicant is requested to contact dana_bitza@yahoo.com in case he does not receive the electronic service.

2.2.2 Iliescu Dana-Raluca PFA rights

Iliescu Dana-Raluca PFA can cancel the Order made by the Client, following a prior notification addressed to the Client, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

– non-acceptance by the issuing bank of the Customer’s card, of the transaction, in the case of online payment;

– invalidation of the transaction by the card processor approved by Iliescu Dana-Raluca PFA in the case of online payment;

– the data provided by the Client on the Site are incomplete and/or incorrect

The availability of a Good/service will be displayed on the Site

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

3.1. The content of this site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Iliescu Dana-Raluca PFA, the latter being all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) are reserved.

3.2. You acknowledge that all content on this site (free and paid) is made available to you for personal use only. Some products may be downloaded as content to a computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the Content. For the avoidance of doubt, you may not market, sell or use any of the products or programs on the Site for your own commercial purposes (ie, as part of your business).

3.3 Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.

4. CONFIDENTIALITY

4.1. Iliescu Dana-Raluca PFA will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

4.2. No public declaration, promotion, press release or any other way of disclosure to third parties will be made by the Customer regarding the Order without the prior written consent of the seller.

4.3. By submitting information or materials through this site, you grant Iliescu Dana-Raluca PFA unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that Iliescu Dana-Raluca PFA may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site.

Iliescu Dana-Raluca PFA will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.

5. COMMERCIAL COMMUNICATIONS

5.1. Any Member or customer can at any time modify their option regarding the agreement given for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

– by changing the settings in the Account in the “My Subscriptions” section;

– by accessing the unsubscribe link displayed in the Commercial Communications received from Dana Iliescu or

– by contacting dana_bitza@yahoo.com.

 Following the purchase of a Service, the Client will receive Commercial Communications regarding:

– suggestions of Services recommended to be used together with the purchased Good or Service.

5.2. The customer can unsubscribe, at any time, from the Commercial Communications mentioned in point 9.1. above by accessing the unsubscribe link displayed in the commercial messages received from Iliescu Dana-Raluca PFA or by contacting dana_bitza@yahoo.com in this regard.

5.3. Also, in order to improve the offer of Services and the buying experience, we will use your data to carry out market research and opinion polls. The information obtained from these market researches and opinion polls will not be used for advertising purposes, but only for those mentioned above. Your answers to market research and opinion polls will not be associated with your identity and will not be transmitted to third parties or published. You can object to the use of data for market research and opinion polling purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting Iliescu Dana-Raluca PFA.

6. BILLING – PAYMENT

6.1. The prices of the Services displayed on the website www.dana-iliescu.com.ro inc lud all taxes according to the legislation in force.

6.2. The price, payment method and payment term are specified in each Order. Iliescu Dana-Raluca PFA will issue the Client an invoice for the Goods and Services delivered, the Client’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

6.4. For a correct communication of the invoice related to the Order, the Member is obliged to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.

6.5. Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by Iliescu Dana-Raluca, being able to save and archive them at any time and in any way he wishes.

6.6. By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by adding them to the Account by Iliescu Dana-Raluca PFA or via electronic mail, to the e-mail address mentioned in his Account.

6.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please inform us of this aspect.

6.8 We do not store your financial information on our platform. Our third party service provider, Stripe, will store your details and use these details for each successive billing period. We are not responsible for your data with Stripe. If you have any concerns about your data, you should check the privacy policy for Stripe here: https://stripe.com/gb/privacy

7. LIABILITY

7.1. ILIESCU Dana-Raluca PFA cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Customer fulfilling any of its obligations according to the Order and for damages resulting from the use of the Services after delivery and in especially for their loss.

7.2. By creating and using the Account, the Member assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

7.4. Iliescu Dana-Raluca PFA reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements.

The document is enforceable against Clients / Users / Members from the moment it is displayed on the Site. In case of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

8. WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

8.1. Writing Reviews, Comments, Questions and Answers can be done, by Users/Clients/Members, in the “Questions and answers from clients” and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and how to use a product or service.

8.2. When registering a certain Review/Comment/Question/Answer on the Site, Users/Clients/Members grant Iliescu Dana-Raluca PFA a non-exclusive, perpetual, irrevocable, territorially unlimited license and give Iliescu Dana-Raluca PFA the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

8.3. Each User/Client/Member, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:

– to refer only to the characteristics and/or the way of using a certain service, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;

– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Member;

– to ensure the correct framing of the content entered on the Site as follows: any Question will be entered in the “Questions and answers from customers” section, and any Review will be entered in the “Reviews” section;

– to ensure that the information entered by them is realistic, correct, non-deceptive and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;

– to use this facility only to communicate or obtain additional details about a certain service on the Site without referring to other companies that promote the sale and purchase of products or services;

– not to provide or request, in any way and in any m asura, personal data (contact details, information about the delivery or home address, phone numbers, email addresses, name and/or first name, etc.) or any other information that may determine the disclosure of this personal data;

– not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

– not to try to defraud the services made available by the Seller or to write Reviews/Comments/Questions/Answers that contain advertising materials;

– not to use the Review/Comment/Question/Answer as a means of communication with Iliescu Dana-Raluca PFA, in this sense the contact data entered on the Site will be used.

8.4. In addition to a realistic critical evaluation, when registering a Review, the User/Client/Membrull will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the general Rating of the service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the General Rating, and a Review accompanied by a low Rating leads to a decrease in the General Rating.

Users/Clients/Members who write Reviews to which they attach photo or video files will comply with the following rules:

– the uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;

– uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;

– the uploaded files will not contain information related to other people;

– the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

8.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Member as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site Terms and Conditions . The texts, photos or videos entered are removed from the Site only after their examination by the Seller.

8.6. If Iliescu Dana-Raluca PFA finds that the Terms and Conditions have been violated repeatedly, it reserves the right to suspend the User/Client/Member’s ability to post Reviews/Comments/Questions or Answers in the “Questions and Answers” sections of customers” and “Reviews”.

For notifications or complaints related to the purchased Service, Customers must send the complaint to dana_bitza@yahoo.com. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

9. PERSONAL DATA PROCESSING

 Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.

10. USE OF COOKIES

A cookie is information that is stored on your computer’s hard drive by your web browser. When reviewing the site, our computer server will recognize the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but you can usually change your browser settings to prevent automatic acceptance. This website may use cookies to:

to allow the login process to work after you have registered with us on the site

to help us estimate the size and total traffic of our audience;

help us conduct market research to improve our content and services.

By accessing the Help section of your browser menu, you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies, please note that the efficient operation of this website may be affected.

 See the Cookies Policy, which is part of this Document.

11. FORCE MAJEURE

11.1. None of the parties will be responsible for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

11.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify what to the other party, the full termination of the contract without any of them being able to claim other damages.

11.3 In this context you acknowledge that it is technically impossible for us to provide the website without defects and that we do not undertake to do so; that malfunctions may result in the temporary unavailability of the site; and that the operation of the Site may be adversely affected by conditions and performance beyond our control, including without limitation transmission and telecommunications links between us and you and between us and other systems and networks

12. APPLICABLE LAW – JURISDICTIONS

  This contract is subject to Romanian law. Any disputes arising between the Seller and Users / Clients will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Dâmbovița County